At BackerMars, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a hassle-free return policy. Please read the following guidelines carefully to ensure a smooth return process.
1. Eligibility for Returns
- Time Frame: Items must be returned within 30 days from the date of purchase.
- Condition: Returned items must be in their original packaging, unopened, and in the same condition as when they were received.
2. Free Replacement
- We offer free replacements for any eligible items returned within the 30-day period. This service is provided at no additional cost to you.
3. How to Return an Item
- Prepare Your Package: Ensure the item is securely packaged in its original packaging to prevent damage during transit.
- Include Documentation: Include a copy of the original receipt or proof of purchase inside the package.
- Contact Us: Email our customer service team at sales@elife-time.com to request a return authorization. Please include your order number, the item you wish to return, and the reason for the return in your email.
- Shipping: Once you receive a return authorization, follow the provided instructions for shipping the item back to us. We will cover the shipping costs for the return.
4. Processing Your Return
- After we receive and inspect your returned item, we will process your replacement. You will receive a confirmation email once your replacement item has been shipped.
5. Conditions and Exceptions
- Items that have been opened, used, or damaged after receipt are not eligible for return or replacement.
- We reserve the right to refuse returns that do not meet these conditions.
- For any questions or further assistance, please do not hesitate to contact our customer service team at sales@backermars.com. Thank you for shopping with BackerMars!